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British Columbia is recognized as one of North
America’s top locations for contact centre and business
process operations – customer care, transactions
processing, and technical support.
Thirteen US customer contact and technical support
centers, employing over 9,000 people, have located in
British Columbia since 2000. These include eBay and JP
Morgan Chase. An estimated 30,000 people are now employed
in this sector.
Accenture, eBay, Hewlett Packard and JP Morgan Chase
are among the growing number of US firms that are levering
British Columbia’s advantages:
- Access to well-educated, highly motivated workers
(65 per cent with post-secondary schooling) with
multilingual skills.
- Competitive wage and benefit costs.
- Dedicated training support through the BC Institute
of Technology’s Call Centre of Excellence.
- High-quality, all-digital telecommunications
infrastructure.
For more information about growth opportunities in this
sector, and our competitive advantages, please contact
British Columbia’s call centre team at Linx BC:
www.linxbc.com
Under British Columbia’s International Financial
Activity Act, firms conducting qualified financial
activities in the province are eligible for a 100 per cent
refund of their provincial corporate income taxes.
Examples of qualifying activities include: back office
financial operations supporting financial activities of
non-resident financial businesses; leasing; factoring;
distribution of film and TV productions outside of Canada;
data back-up operations for non-resident businesses; and
specified insurance, securities, lending and financial
management services.
For further information, contact the International
Financial Centre Vancouver:
www.ifcbc.com
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